KEEN BEST TECHNOLOGY LIMITED
A company registered in Hong Kong, operating under the KEEN BEST brand. This page sets out our registered company information, contact details and the SMS messaging programme we operate.
Registered company information
| Legal entity name (English) | KEEN BEST TECHNOLOGY LIMITED |
|---|---|
| Legal entity name (Chinese) | 銳通科技有限公司 |
| Place of registration | Hong Kong Special Administrative Region |
| Hong Kong Business Registration Number | 69886532 |
| Company type | Private company limited by shares |
| Legal status | Body corporate |
| Nature of business | Corporation |
| Date of incorporation | |
| Registration status | Live (active) |
| Registered office address | RM 510, 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong |
All of the information above can be verified against public records. The company name, Business Registration Number, company type, date of incorporation and registration status are on file with the Hong Kong Companies Registry. The address shown above is both our registered office address on file with the Companies Registry and the business address printed on our Hong Kong Business Registration Certificate.
Contact us
| Customer support email | support@keenbest.com.hk |
|---|---|
| Customer support telephone | +852 2511 0933 |
| Fax | +852 2507 2698 |
| Postal address | RM 510, 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong |
| Support hours | Monday to Friday, 09:00–18:00 Hong Kong time (UTC+8), excluding public holidays |
No account or sign-in is required to contact us. We reply to support email during the hours shown above.
Products and services we provide
KEEN BEST TECHNOLOGY LIMITED provides cloud contact centre, AI customer service, video communication and omni-channel customer engagement systems to business customers. We help enterprises operate customer support, voice interaction and messaging channels on a single platform. We sell these as project-based implementations together with ongoing operation and support, under a written contract with each business customer.
What we sell
| Cloud contact centre | Design, deployment and operation of inbound and outbound contact centre platforms: call routing and queueing, IVR, agent desktop, call recording, real-time and historical reporting. Delivered on public cloud infrastructure. |
|---|---|
| AI customer service | Voice and chat virtual agents, intent recognition, automated response flows, live agent assistance and post-interaction quality analysis. |
| Omni-channel customer engagement | Bringing voice, email, SMS, web chat and messaging channels into one queue and one customer view, including the transactional SMS notification capability described below. |
| Video communication platform | Video interaction for remote customer service, consultation and identity confirmation scenarios. |
| Integration and managed support | Integration with our customers' existing CRM, ticketing and telephony systems; ongoing platform operation, monitoring, change management and technical support during the hours shown above. |
Who we sell to
Business and organisational customers. We do not sell to consumers and we do not operate a public self-service sign-up. Engagements begin with a support request or a product demonstration booking submitted through our contact form, followed by scoping and a written agreement.
Privacy and terms
Our Privacy Policy explains what personal information we collect, how we use it, who processes it on our behalf and how to exercise your rights. It states explicitly that no mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and that text messaging originator opt-in data and consent will not be shared with any third parties.
| Privacy Policy | https://keenbest.com.tw/hk/privacy/ Applies to KEEN BEST TECHNOLOGY LIMITED, its web pages, its customer support operations and its SMS programme. |
|---|---|
| SMS Privacy Policy | https://keenbest.com.tw/support/sms-updates-privacy.html Detail on the mobile numbers and consent records collected for the SMS status update programme. Forms part of the Privacy Policy above. |
| SMS Terms and Conditions | https://keenbest.com.tw/support/sms-updates-terms.html |
| SMS opt-in form | https://keenbest.com.tw/support/sms-updates-optin.html |
We do not sell, rent, trade or lease personal information. We do not send marketing or promotional text messages.
Our SMS messaging programme
KEEN BEST TECHNOLOGY LIMITED operates one SMS programme. It sends transactional status updates to business contacts who have submitted a support request or booked a product demonstration with us, and who have explicitly consented to receive text messages at the point of submission.
| Who the messages are from | KEEN BEST TECHNOLOGY LIMITED. Every message is signed “KEEN BEST”. |
|---|---|
| What recipients receive | Status updates for the specific support request or demo booking they submitted: request received, status changed, request resolved, booking confirmed and booking reminder. |
| What we never send | No marketing messages, no promotional offers, no newsletters. This programme is transactional only. |
| Message frequency | Up to 6 messages per request. |
| Cost | We do not charge for these messages. Message and data rates may apply from the recipient’s mobile carrier. |
| How to stop | Reply STOP to any message. Reply HELP for help. |
| How consent is collected | Through a dedicated, unchecked SMS consent checkbox on our public web form. Consent is separate from acceptance of general terms and is not required in order to submit the form. |
Programme documents
SMS status updates opt-in form SMS Terms and Conditions SMS Privacy Policy Privacy Policy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy and SMS Privacy Policy for details.