Company / 公司名稱：KEENBEST INFORMATION TECHNOLOGY LIMITED（銳通資訊科技有限公司）
Address / 地址：5F.-7, No. 1, Nanjing W. Rd., Zhongshan Dist., Taipei City 104002, Taiwan
TEL / 電話：+886-2-2731-9860　FAX / 傳真：+886-2-2731-7459
Tax ID / 統一編號：85098969

This Privacy Policy describes the information we collect when you register, log in, and use KEENBEST (keenbest.com.tw) and related products, services, and solutions, and the information we collect in the process of using KEENBEST and related services through automated means. Among them, the clauses of limitation and exemption of liability are reminded to pay attention to in bold, please focus on reading. If you do not agree to this Privacy Policy, we cannot provide you with complete services, and you should immediately stop using KEENBEST and related services. When you choose to use KEENBEST and related services, you will be deemed to accept and acknowledge that we process your information in accordance with this Privacy Policy.

We reserve the right to remind you to read this Privacy Policy in a timely manner and to amend all or part of the Privacy Policy by us from time to time by appropriate means (website announcement, system notification, etc.). If you continue to use KEENBEST and related services after the Privacy Policy and related amendments are posted, you will be deemed to agree to and accept this Privacy Policy and related amendments. Once the updated terms of the Privacy Policy are posted, the updated terms will supersede the existing terms.

This Privacy Policy will help you understand:

1. How we collect and use personal information, including phone numbers
2. The use of cookies and similar technologies
3. How we store personal information
4. How we protect the security of user information
5. Management of personal information
6. Terms of Use for Minors
7. Amendments and Notices to the Privacy Policy
8. Scope of application
9. Contact us

1. How we collect and use personal information

1.1 Personal information we directly collect and use

We will collect the user information you actively provide when using KEENBEST and related services in the business scenarios and activities, and we collect user information generated in the process of using KEENBEST and related services through automated means, including but not limited to personal information provided by users to the platform.

1.1.1 You register and log in to the platform account

To use KEENBEST services, you need to log in to the registered platform account. When you register an account with KEENBEST, you can create an account with your email account, phone number, set a username, and password. We'll verify that your identity is valid by sending an email or SMS verification code, which is collected to help you complete your registration.

1.1.2 Your order on KEENBEST services

Before you order or activate any of the services provided by KEENBEST, we may need to perform identity verification on you in accordance with applicable laws and regulations.

If you are an individual user, you may be required to provide your real identity information, including your real name, ID number, and mobile phone number to complete identity verification.

If you are an organization user, you may need to provide your user information, including your organization name, and personal information of organization contacts, including name, mobile phone number, and email address. KEENBEST will use this information to verify your user identity and to promote, introduce, send or communicate with you about the Services. If the above information you provide contains personal information of a third party, you promise and guarantee that you have obtained the authorization and permission of the relevant right holder before providing such information to us.

1.1.3 Mobile phone number

When you provide your mobile phone number to KEENBEST (for example, when registering or booking a demo), we may use it to: (1) send verification codes for identit confirmation; and (2) send service notifications related to the products or services you use.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell, rent, trade or lease mobile phone numbers to any party, for any purpose.

Message and data rates may apply to any text message you receive. You may ask us to stop contacting you at your mobile number at any time using the contact details in Section 9 below.

Note: text message notification programmes operated by KEEN BEST TECHNOLOGY LIMITED(Hong Kong, Business Registration Number 69886532) are governed by that company's own privacy policy at https://keenbest.com.tw/hk/privacy/ and by its SMS Privacy Policy at https://keenbest.com.tw/support/sms-updates-privacy.html

1.1.4 When you use KEENBEST and related services

In order to maintain the normal operation of our services and protect the legitimate interests of you or other users or the public from loss, we will collect the necessary information to maintain the safe and stable operation of products or services.

When you open third-party platform services through the services provided by KEENBEST, including but not limited to Amazon Web Services, third-party applications or services, etc., the third-party platform companies will use your personal information in accordance with their own privacy policies. You agree that KEENBEST is not responsible for the behavior of the third-party platform, and only has the obligation to inform.

We may collect user consultation records, fault reporting records and troubleshooting processes (such as communication or call records) caused by your use of KEENBEST and related services, and we will record and analyze this information to respond to your help requests in a more timely manner and use them to improve services.

You acknowledge and agree that we may send notifications to one or more of your contact information (i.e. contact number and email address) provided during the use of products and/or services during our operation for user message notification, identity verification, security verification, and user experience research, etc.

1.2 Handling changes in the purpose of collecting and using personal information

When KEENBEST needs to collect or use your personal information we have collected to provide new functions or services, we will explain to you again the scope and purpose of information collection and use before collecting and using such information and obtain your consent.

2. The use of cookies and similar technologies

Cookies and similar technologies are common technologies on the Internet. When you use KEENBEST services or products, we may use technologies to send one or more cookies or anonymous identifiers to your device to collect and store your account information, search history information, and login status information. Through cookies and similar technologies, you can save the steps and processes of repeatedly filling in account information and entering search content, and can also help us improve service efficiency, login and response speed.

You can reject or manage cookies through your browser settings. However, please note that if you disable cookies, you may not be able to enjoy the best service experience and the availability of certain functions may be affected. We promise that we will not use your personal information collected through cookies or similar technologies for any purpose other than those described in this Privacy Policy.

3. How we store personal information

3.1 Location of stored information

We store the personal information collected and generated in the course of operating this website and related services in accordance with applicable laws and regulations. If we transfer such information overseas, we will follow relevant regulations and seek your authorization and consent where required.

3.2 Storage period

We will only retain your personal information for the period necessary for the purpose of providing KEENBEST and related services. Once the necessary period has expired, we will delete or anonymize your information, unless otherwise required by laws and regulations.

4. How we protect the security of user information

We use reasonable and feasible means such as encryption technology and anonymization to protect your information, and adopt strict data use and access policies to ensure that only authorized personnel can access your information.

Although we have taken reasonable and effective measures and comply with the standards required by relevant laws and regulations, please understand that due to technical limitations and possible malicious means, it is impossible to always guarantee 100% security of information. We strongly recommend that you take active measures to protect the security of your information, including but not limited to using complex passwords and not disclosing your account passwords to others.

5. Management of personal information

5.1 Your rights in personal information processing activities

After you complete account registration, login and reasonable identity verification, you can contact us by email to access, copy, correct, supplement, and delete the personal information you submitted to KEENBEST and related services, or to opt out of SMS/marketing communications.

5.2 Cancel your account

You can apply to cancel your account in accordance with the relevant regulations of KEENBEST. When you cancel your account, we will stop providing you with any services and delete or anonymize the relevant information, except where laws and regulations require us to retain certain records.

6. Terms of Use for Minors

Our services are mainly for enterprises or related organizations. Minors should not create any account or use KEENBEST and its services without the consent of a parent or guardian.

7. Amendments and Notices to the Privacy Policy

We may revise this Privacy Policy from time to time. After this Privacy Policy is updated, we will post the updated version on this page. If you continue to use KEENBEST and related services after an update, you are deemed to agree to accept the revised Privacy Policy.

8. Scope of application

This Privacy Policy applies to the products, services, and solutions offered by KEENBEST INFORMATION TECHNOLOGY LIMITED (銳通資訊科技有限公司) and other products, services, or solutions the Company may subsequently launch.

KEENBEST INFORMATION TECHNOLOGY LIMITED (銳通資訊科技有限公司, Taiwan, Unified Business Number 85098969) and KEEN BEST TECHNOLOGY LIMITED (銳通科技有限公司, Hong Kong, Business Registration Number 69886532) are two separate legal entities operating under the KEEN BEST brand. This Privacy Policy covers the Taiwan entity. Personal information processed by the Hong Kong entity, including its customer support operations and its SMS status update programme, is governed by that entity's own privacy policy at https://keenbest.com.tw/hk/privacy/

This Privacy Policy does not apply to products or services provided to you through KEENBEST by third parties who have their own separate privacy policy ("Third Party Services"). Your use of these third-party services will be governed by the terms of service and privacy policies of those third parties, not by this Privacy Policy.

9. Contact us

If you have any questions, comments, or requests regarding this Privacy Policy or how we handle your personal information (including your phone number), please contact us at:

KEENBEST INFORMATION TECHNOLOGY LIMITED（銳通資訊科技有限公司）
Address: 5F.-7, No. 1, Nanjing W. Rd., Zhongshan Dist., Taipei City 104002, Taiwan
TEL: +886-2-2731-9860　FAX: +886-2-2731-7459
Tax ID: 85098969